Custom Order Placement & Timeline

All custom orders must be placed at least 1 week (7 days) prior to pickup. For orders needed in less than 1 week, a rush fee of $25–$75 will apply, based on order complexity and urgency.

Deposit & Payment Policy

Orders over $50: A 75% deposit is required to book. The remaining balance is due 7 business days before baking. Your order is not secured until the deposit is received.

Orders needed within 7 business days: Full payment is required upfront to secure the booking.

Orders $50 and under: Full payment is required at booking to reserve your order.

Cancellation and Refunds

If you need to cancel after booking and making payment:

7+ days prior: full refund minus $20 processing fee

3–7 days prior: full refund minus $35 processing fee

0–3 days prior: No refund. Ingredients and supplies will have been purchased and other orders declined to accommodate your request.

Deposits are non-refundable but may be applied to a future order if canceled 7+ days in advance (minus $20 rescheduling fee).

Rescheduling is allowed with 7+ days’ notice (subject to availability and a $20 rescheduling fee). Less than 7 days’ notice is treated as a cancellation.

Decorations & Design Policy

She Loves Cake specializes in delicious, allergy friendly baked goods made completely from scratch. While I take pride in creating clean and charming designs, I am not a professional cake decorator and do not offer highly intricate or advanced detailing. Exact replication of inspiration photos is not guaranteed.

Each custom order is created especially for you and is considered a final sale. Refunds will not be provided due to decorative differences, design interpretation, or natural variations in color or detail.

If you have a concern regarding flavor or overall product quality, please contact me within 24 hours of pickup so I can address it promptly.

Thank you for trusting She Loves Cake with your special moments and for supporting my small, from scratch bakery. It truly means the world to me. ❤️

(July 9th) The website will be back shortly. I'm doing some behind the scenes work. Can't wait? Find me on IG/FB (icons below) and drop me a message there.