> FAQ

FAQ

Before emailing me or messaging me on Facebook or anything - please read through the information below. It's short, to the point, and most questions should be answered!

I shouldn't have to say this, but... these are WAX products. Do NOT eat them. Seriously. Don't let your kids eat them. Keep them away from your pets. Don't light them on fire. Don't add water to them when they're melting. Don't leave the house unattended while your wax melter is on. I am not responsible for any harm that comes from doing anything other than melting the wax, disposing of it safely, and adding more wax.

Everything you need to know about shipping
We ship via USPS for both US and Canadian orders. At this time, these are the only countries we ship to.

The rates are as follows:
United States
orders up to $25: $5.00 shipping
orders over $25: $8.00 shipping
The End.

Canada
We are subsidizing some of the shipping costs to make it more affordable for our friends up north. If your order can fit into a smaller box, you will be refunded the difference.
orders up to $25: $20 (small international flat rate box)
orders between $25.01-$100: $40 shipping (medium international flat rate box)
orders over $101: $50 shipping (large international flat rate box)

Cart jumping, cart holds, and everything else about missing out on products
This is basically first to pay gets it. We don't have cart holds or offer XX number of minutes to order and get it. That being said, it is my goal to make this as painless as possible. Any limits set will be big numbers so as to give people full opportunity to purchase.

Refunds? Cancelations?
Customs are 100% non-refundable or cancelable. Supplies are purchased to make your order so once you've placed it, you're locked in. Same with preorders. I order supplies to make product based on the number of orders received. As a result, it's not possible to cancel the order after it's been placed. Please be sure you want and can afford an order before placing it. If you cannot use it, feel free to destash it. There are tons of people who would love to get their hands on it! :)

Returns? Exchanges?
If you really really REALLY hate the smell of whatever wax you purchased, I encourage you to join our FB group and destash it there. Someone else will love it!

Of course, if we send you the wrong wax, we'll ship out the correct one at no charge and you can keep the incorrect one with our apologies. If your order is damaged, you can easily file a claim with UPS - all orders are insured.

Turn-Around-Time (TAT)
This varies depending upon the type of order you are placing. If you are placing a RTS (ready to ship) order, that will ship out within 1 business day. If you are submitting a custom order or a pre-order, the TAT will be made known to you at the time of purchase.

Free gifts??
Yep! Every package comes with gifts. Things like stickers, candy, and samples. Yay!

Speaking of samples - weren't you going to have a way to choose samples?
Definitely! Since the Sampler Boxes already come packed with the same samples in each box, this will be available in just a bit. Basically you'll be able to choose samples based on the dollar amount in your cart. Any samples available will be shown or you can choose to be surprised. That will be an option as well. We're pretty excited about this and can hardly wait to get it unveiled!

Are your melts really infused with unicorn magic?
Of course they are!

I found a coupon on the interwebz for 80% off my order - how come it won't work?
Yeah. About that. If you found a coupon online, it was not one we authorized. We send out coupons in newsletters and on our FB group only. Make sure you are subscribed to the newsletter or a FB group member so you can take advantage of any sales or discounts we may be offering.

Why won't you do scents other than bakery?
I love cake. I don't love flowers, patchouli, cologne, etc. I might toss in a scent here or there that is not bakery because it makes a fab blend (Salty Sea Air anyone?) but as a general rule of thumb, this is allllllll about bakery, alllllllll the time!